Ah yes, the infamous "HoN community". Never before has a game attracted so many sadistic, trash talking 12 year olds and placed them securely within arms reach. It's always the same story, the new player doesn't know how to play, asks his team what items he should get, they yell at him, he learns nothing, and probably gets votekicked. But the community's evil doesn't stop there. Say you're playing a 5v5, and somebody on your team disconnects during the load. He isn't coming back. You politely ask the enemy team if they would please remake the game. They don't. You are forced to play an uphill battle for 50 minutes that ultimately results in a horrible loss.
What went wrong here?
Is the HoN community really to blame for what it is? Well, it would at first seem so, as it is the overwhelming consensus. But what if I were to tell you that, in fact, the community itself isn't to blame in it's entirety?
In order to understand why HoN as an exception to most other games carries with it a community that is almost literally foaming at the mouth, one has to consider what kind of game you are playing. What other kind of game can you play where you have to rely so heavily on 4 other people? In Heroes of Newerth, dying does not simply have a negative effect on you, it benefits the enemy team more than it hurts you.
In a game like Team Fortress 2, you dying does not have a large impact on the game. Even though you (hopefully) work as a team and try to defeat the enemies, you don't always have to work in perfect synchronization with one another, you can go do your thing while contributing to the team, so long as you do it effectively. Should you die- you will respawn, and almost nothing of value was lost.
In HoN, it's a different story. One wrong move, one twitch of the mouse, press of the button, can waste an ult, miss a spell, cause a hero to die and maybe even lose the game for you. Is it not realistic that following this kind of metagame the community would be a rabid animal, screaming at you every time you make a mistake? No other game punishes mistakes as heavily as HoN. If you bought the wrong items, you're useless. If you don't cast that spell at the right time, you're worthless.
For a game so heavily reliant on teammates, it should come to no surprise whatsoever that the HoN community hates one another.
So okay, I can see why the HoN community hates bad players. But why all the hate against new players? They just started, how the hell should they know what to do?!
To answer this question, you really have to put ethics off the table for a few minutes and start thinking like an Economist. In 9/10 scenarios when I am faced with a new player, I am never going to see him again. That said, the tremendous amount of effort required to tell him how to play whilst also simultaneously playing the game well myself is an opportunity cost (almost) no living man is willing to pay. It simply takes too much effort to teach someone how to play HoN while actually playing HoN. And since I'm never going to see said player again in my life, why bother?
This is not a cruel, "I am lazy" opinionated statement, but a harsh reality. Take it from me- I spend hours making Youtube videos to help new players get into HoN. I have payed my dues. But the fact of the matter is, most of the time, nobody is going to help a newbie in a game.
HoN is all about synchronization- and when one link in the chain breaks, the whole thing comes crashing down. Cause and Effect. When S2 made a game that makes you rely so heavily on 4 other people, no amount of tutorials and tips screens could prevent the community from becoming what they are today. They are the simple, predictable outcome of what has existed for years before them in DotA- a product of HoN's gameplay.
So keep this in mind next time you're raging- hate the game not the player.